Reservations Call Center

Full Service & Overflow Reservation Call Center Agents

No One Closes the Sale

Like Our Call Center Rockstars!

Our State-of-the-Art Call Center located in Downtown Corpus Christi is a fully functional 15-agent call center, complete with optimal sound proofing and a comfortable environment to keep our agents happy.

With many hotels experiencing low conversion rates and higher abandon rates, the Excellence team can provide you with a full call center solution or help augment your current reservation staff.

 We can help you close sales & secure more revenue.

We’d love to talk to you about your needs and help you find the solution that fits your property the best.

In-House Team

Training Program

Available 24/7

Recorded Calls

Outbound Calling

Monthly Reporting

Improve your reservations with a fresh approach…

Let us help increase revenue for your property with our skilled reservation professionals.

Our Pricing Options

The Excellence Team provides all of the necessary benefit packages for their agents saving you time and money.

Overflow & After Hours

We Can Help Augment Your Reservation Staff
$2,000/Monthly
  • Initial Setup, Configuration & On-site Support$1500 One-Time Fee
  • Call Answering12 Hours per Day
  • Outbound CallingNot Included
  • Call VolumeAverage 3 Calls per Hour
  • Expected Abandoned RateBelow 7%
  • Lead TrackingNot Included
  • Detailed ReportingIncluded

Full Reservation Center

We Provide Your Property with Full Reservation Solution
$4,000/Monthly
  • Initial Setup, Configuration & On-site Support$1500 One-Time Fee
  • Call Answering18 Hours per Day
  • Outbound CallingIncluded
  • Call VolumeAverage 3 Calls per Hour
  • Expected Abandoned RateBelow 7%
  • Lead TrackingIncluded
  • Detailed ReportingIncluded

Pricing excludes direct travel expenses for on-site training of your Team Leader.

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Calls Answered in 2015

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% Average Conversion Rate

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Call Minutes

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Hotel Reviews Answered