About Us

We are the Excellence Team

We Help Independent Hotels & Hospitality Businesses Thrive!

The Excellence Team is a service-based agency focused on helping independent hospitality businesses find success. Our core focus is to help your business succeed in reservations, revenue management, social media, reputation management and marketing.

While most of your competitors and big branded businesses have huge teams and budgets to execute these core areas, we understand first-hand that many independent businesses try to cover these areas with staff that should be focusing their time somewhere else.

That’s where the Excellence Team can help.

We understand the struggles that independent hospitality businesses face because we’ve been there – our team has grown from an independent hotel resort that faced the same problems years ago. Now, we offer our services to independent hospitality businesses around the world.

Start your new project with a fresh approach…

leave your visitors with an experience to remember and Purchase Nexus now.

The Excellence Team

Our Leaders in Excellence.

Meet the leaders of the Excellence Team who will work closely with you to provide your business with the core services needed for success in independent hospitality.

Kendra Kinnison, MBA, CPA


Kendra Kinnison, MBA, CPA is the President of the Excellence Team. She has experience as the General Manager of a 25 acre independent condominium resort and serves on the Board of Directors for the Texas Travel Industry Association.

Stephan Noack

Vice President

Stephan Noack is the Vice President of the Excellence Team. He has nearly a decade of experience with independent hotel properties in roles such as Director of Revenue & Marketing. He's got an awesome creative eye and great concepts.

Nora Hadley

Talent Director

Nora Hadley is the Talent Director of the Excellence Team. She has extensive knowledge and experience in Human Resources and handles the hiring processes and procedures for the Excellence Team reservation call center and team.

Martha Castro

Marketing Director

Martha Castro is the Marketing Director of the Excellence Team. She has tons of experience in Marketing & Social Media in the hospitality & entertainment industries. Martha also leads our design team with direction and approvals.

Melissa Dixon

Call Center Manager

Melissa Dixon is the Reservation Call Center Manager for the Excellence Team. She has over a decade of experience in reservations and front desk leadership and training at independent hotel resort properties. She leads our call center team.

Ruby Acuna

Business Development Manager

Ruby Acuna is the Business Development Manager for the Excellence Team. She has extensive experience with independent resort hotels in areas of group sales and business development. She handles our client relationships and makes things happen.


Calls Answered in 2015


% Average Conversion Rate


Call Minutes


Hotel Reviews Answered


Some of Our Recent Works

The Excellent Team Design & Marketing Ninjas work hard to produce high quality and effective creative collateral for each of our clients.

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